If you're able to access the correct Skype account from another device, you can identify the username of the account you're signed in with by following the steps in this article to find your Skype name. Sign out of Skype, and then sign back in.
Skype offers instructions to fix Mac connectivity issues
Make sure you sign in using the correct account with your email address, phone number, or Skype account information. Still need help? Related Articles. Additional Resources. Ask the Community Join the conversation with other customers. Try our virtual agent In training to help with Skype. Contact us Our support team is ready to help. Help improve Skype Support Share your ideas with a quick survey. You should hear the Skype call sound. Some microphones and headsets have volume sliders or mute switches on their cords.
Thus, you could have accidentally moved the slider or flipped the switch.
Also, check to make sure that your microphone and speakers are plugged into the correct ports. The microphone jack is usually the pink one, although different audio hardware may sometimes use different colors.
Unable to connect to Skype | Skype Support
Try these sound input troubleshooting tips for Windows. Read More if nothing works. Use this checklist to solve the common problems with Skype's video stream. Read More for more information.
The call testing service will ask you to speak into your microphone after a beep. It records what you say and, after a few seconds, plays your message back to you.
This ensures that everything is working properly—your microphone, speakers, and the network connection. If the call worked properly, you should be good to go. One of the obvious signs of network congestion is robotic-sounding voices.
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Skype will usually display a red connection icon when this is happening. Close any file-downloading programs both on your computer and on other computers on the network and try placing the Skype call again. Next time you can't get online, here's the process you should follow on your end to diagnose the network problem. Using this quick checklist, you can eliminate common Skype problems and make your calls sound great. Most of the time, what seems like a huge problem is a pretty simple fix.
Try our virtual agent In training to help with Skype.
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Contact us Our support team is ready to help. Help improve Skype Support Share your ideas with a quick survey.
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